CRM21CLOUD tm
India's No.1 CRM-Sales-Marketing-Customer Services-Support Management Software
Applicable to each & every industry, any business of any size
| Accelerates & Increases Sales |
| Manages & Plans Marketing |
| Improves Customer Services |
| Makes Customer Support Effortless |
| Enhances Customer Support |
| Improves Customer Relationships |
| Increases Customer Satisfaction Ration |
| Plans Sales & Services Strategies |
| Controls Overheads in Marketing & Services |
| Manages Sales & Services Schedules |
| Sends SMS Alerts about Sales & Service Activities |
Most of the progressive organizations across the world are now focusing on increasing their sales revenues by making their marketing & customer support teams more effective by providing them with state-of-the-art tools which can help them work on sales opportunities in a systematic manner to capture larger market share.
Customer Relationship Management (CRM) is a business philosophy involving identifying, understanding and better providing for your customers while building a relationship with each customer to improve customer satisfaction and maximize profits.
It's about understanding, anticipating and responding to customers' needs. To manage the relationship with the customer a business needs to collect the right information about its customers and organize that information for proper analysis and action.
It needs to keep that information up-to-date, make it accessible to employees, and provide the know how for employees to convert that data into products better matched to customers' needs.
CRM21CLOUD is the only CRM Software that gives you a 360 degree view of your customers.
SALES & MARKETING RELATED KEY FEATURES
1) Inquiry & Leads Management
This is the most important part of your business. CRM21CLOUD manages your business inquiries and leads in such a way that none of your inquiries will be unfollowed. Software will remind you again and again in case your follow up is poor. No need to manage new inquiries and leads on chits and rough papers now. CRM21CLOUD 2015 will manage all your business inquiries in a very systematic and professional manner that your clients will never complaint you about poor responses from your company.
2) Inquiry Follow Ups-Customer Responses-Your Actions
CRM21CLOUD takes care of your business enquiries you receive from your customer-Your quotation management with customer-Follow ups and communication you do with customers-Response you receive from customers-Action you take after follow ups and responses.
3) Quotation Management Order Management- Actual sales
CRM21CLOUD takes care of quotations you send to your customers for received Inquiries. Also provides facility for revised quotations, pending quotations & unfollowed quotations.Also manages conversion of inquiries into Orders, either fully or partly. Finally, manages conversion of Orders into Actual Sales. So journey from an inquiry to Actual Sales including Follow Ups-Customer Responses- Action-Quotation-Orders can be managed efficiently. Also takes care of goods delivery and payments. Inquiry Slip, Orders, Delivery Note, Tax Invoice can be printed out.
4) Order Management and Actual sales
Along with quotations, CRM21CLOUD also manages conversion of inquiries into Orders, either fully or partly. Finally, manages conversion of Orders into Actual Sales. So journey from an inquiry to Actual Sales including Follow Ups-Customer Responses-Action-Quotation-Orders can be managed efficiently. Also takes care of goods delivery and payments. inquiry Slip, Orders, Delivery Note, Tax Invoice can be printed out.
5) Customizable Form Printing
- Enquiry Slip
- Quotation
- Order Confirmation Note
- Follow Up Slip
- Tax Invoice
- Expense Vouchers
- Project Note
- Salesman Appointment Sheet
Can be printed out on a plain paper or a letter head or a pre-printed stationery.
6) Salesmen Appointment - Schedules - Sales Targets Achievements-Marketing Plans
It is very easy to manage daily appointments and schedules of your salesmen. Provides picture of your salesforce very perfectly. Sales Targets of salesman, Sales Achievement, Actual Sales, Sales Calls, Follow Ups for Sales, Salesman Performances can be managed. You will have full control over your sales team.
7) Distributors / Dealers / Channel Partner Management
Set Sales target for Distributors / Dealers / Channel Partners and help them achieving it. Distributors / Dealers / Channel Partners performances can be monitored.Manage your Distributors / Dealers / Channel Partners in CRM21CLOUD and increase 100 % business with them per year.
8) Sales & Marketing Analysis and Forecasting
CRM21CLOUD will help you out to analyse and forecast your business. Will help you to increase your business at the speed of thought. Software carries certain time tested techniques and options to manage your sales and marketing in such a way that you will never make mistake in your management.
9) Past-To-Future Sales
Compares your current business, sales,marketing and performances with past. You will never repeat your mistakes about sales and marketing in future. It’s a commitment from CRM21CLOUD.
10) Manages all direct & indirect Ways of Marketing
CRM21CLOUD supports all the ways of marketing such as Postal Mailing, Door to Door Marketing, Reference Marketing, E-Commerce and Email Marketing, Tele Marketing,Call Centre Marketing, Distributors / Dealers Marketing etc.
11) In-Built Contact Manager
In-Built Contact Manager is available. Generate great results to increase sales and marketing using this.
12) In-Built Customer Relationship Management
In-Built Customer Relationship Management (CRM) system will help you out to increase professional and personal relationships with your customers. Your customers will never stop business with you.
13) Sales & Marketing Expense Manager & Controller
A great solution to manage your sales and marketing related major and minor expenses. Manages Targets and Actual Expenses, compares it and reports you. Also provides alerts online in case your expense crosses it’s limit. Manages avoidable, forceful, compulsory, expected expenses and lets you know the status of expenses you do toward sales and marketing activities.
14) Sales & Marketing Planner
Manage your sales and marketing using this planner. You will never make mistakes. Unbelievable features are available. Make a good plan, follow it properly and generate the best results with dramatic control over expenses.
15) Higher Authorities Actions
Sales & Marketing related actions for Directors, Product Manager, Marketing Manager, Area Manager, Territory Manger, Zonal Manger, State Manager, Country Manager.
16) Reminders for Sales & Marketing Activities
CRM21CLOUD gives reminders for your sales and marketing activities. You will never forget to call inquiries, send quotations, follow customers, visit customers etc.
17) Professional & Personal Letter Management
Create a letter and take thousands of print outs with different customers details on each letter. Great solution to remind your customers about new products /services, send monthly newsletter or wish them on occasions.
18) SMS Alerts for Sales & Marketing Activities
Get free SMS alerts on your mobile from CRM21CLOUD for new inquiries, new orders, actual sales, appointments of salesmen, follow ups etc. A brand new concept in information technology. Go anywhere, you are always connected to your business and office.
SERVICES & SUPPORT RELATED KEY FEATURES
1) PreSales and After Sales Services
CRM21CLOUD takes care of your entire services you provide to your customers, either Pre-sales or after Sales. CRM21CLOUD has power to manage all types customer services and support for all industries. Any level of customer services and support can be managed using this software.
2) Annual Maintenance Contract (AMC) Management
CRM21CLOUD manages all types of your maintenance contracts, either yearly or customized time period. Maintenance Contract details entries are so simple to use that even a non-technical person can enter data without any problem. Client details, contract details,signing date,expiry date,type,call frequency, product and tax details, keywords, terms etc. can be managed in a very practical way.
3) Customer Complaint - Your Response - Follow Ups - Action - Service Call - Result
Powerful tracking system of customer complaint, response given by you, your follow ups to manage complaint, action taken by you, service call made for complaint, solution provided to the customer and final result.
4) AMC Based Service Calls and Non-AMC Based (Freelance) Service Calls Management
Perfect management of AMC Based Service Calls and Non-AMC Based (Freelance) Service Calls. Manages complaint info, responses, follow ups,actions,result in a very professional manner.
5) Service Engineers Appointments - Performances
It is very easy to manage daily, weekly, monthly, quarterly, yearly appointments and schedules of your service engineers. Provides picture of your service force very perfectly. Manages Service Call Targets of service engineers, their achievements, actual results, service calls made,
follow ups for services, service engineers Performances on daily, weekly, monthly, quarterly, yearly basis can be managed. You will have full control over your customer support team.
6) In-House & Service Centre Maintenance and Repairing Management
An excellent solution for maintenance people having maintenance facilities in their office or running a professional service centre. Material Inward, Outward with details like problem, action, solution, service engineers performance, product batch and serial no. details, job status, material status and other required options can be managed easily.
7) Material Replacement & StandBy Management
CRM21CLOUD gives you this feature which is most required and ignored. Collection of defective material from customer, delivery it to vendor for maintenance, replacement of customers material for temporary period, collection of repaired material from vendor, delivery of repaired material to customer and collection of stand by material from customer, replacement of defective material from vendor and delivery to customer in case material is not repairable etc. can be managed so professionally that none of your material or transaction will be misplaced.
8) On-Site Services & Maintenance Management
Provide On-Site services to your customers. CRM21CLOUD is always with you to make your transaction better and simple. Keeps tracks of all services made at customers place with required information.
9) Customizable Form Printing
- Complaint Shret
- Service Call Sheet
- AMC Renewal Sheet
- Material Replacement Sheet
- Expense Vouchers
- Project Note
- Service Enginneer Appointment Sheet
Can be printed out on a plain paper or a letter head or a
pre-printed stationery.
10) Customer Service & Support Analysis and Forecasting
CRM21CLOUD will help you out to analyse and forecast your customer services and support. Will help you to increase your business at the speed of thought by forcing you to provide better services and support to your customers. Software carries certain time tested techniques and options to manage your services and support in such a way that you will never make mistake in your management.
11) Past-To-Future Customer Services
Compares your current customer services and support performances with past. You will never repeat your mistakes about services and support in future. CRM21CLOUD will help you a lot to make it better and more beneficial for both the parties. You can generate cent percent customer satisfaction ratio.
12) Customer Services and Support Expense Manager & Controller
A great solution to manage your services and support related major and minor expenses. Manages Targets and Actual Expenses, compares it and reports you. Also provides alerts online in case your expense crosses it’s limit. Manages avoidable, forceful, compulsory, expected expenses and lets you know the status of expenses you do toward customer services and support activities.
13) Customer Services & Support Planner
Manage your customer services & support using this planner. You will never make mistakes. Unbelievable features are available. Make a good plan, follow it and generate the best results with dramatic control over your expenses.
14) Reminders for Customer Services & Support Activities
CRM21CLOUD gives reminders for your services and support related activities. You will never forget service calls, AMC renewal reminders, your payments, replacement, follow ups etc.
15) Reminders for Sales & Marketing Activities
CRM21CLOUD gives reminders for your customer services & support activities. You will never forget your tasks related to new AMC, services follow ups, material replacement etc.
16) Professional & Personal Letter Management
Create a letter and take thousands of print outs with different customers details on each letter. Great solution to remind your customers about services, send monthly newsletter or wish them on occasions.
17) SMS Alerts for Sales & Marketing Activities
Get SMS alerts on your mobile from CRM21CLOUD totally free for new signed maintenance contracts, AMC Renewals, service calls made by engineers, replacements & stand by, material inward / outward etc.
OTHER TECHNICAL FEATURES IN CRM21CLOUD :
Easy installation, unlimited company creation, less data entries and fast report generation
Data import from Excel file,outlook & outlook express and Tally free self-running training kit
Fully compatible with all versions of Microsoft Windows
All printers compatibility
Hundreds of reports to view and print.fast printing facility. Reports can be exported in PDF, Text, MS-Excel, MS.Word formats. Powerful password securities. Customizable user rights to add-modify-delete-view-print.
Easy internal backup and restore procedures.
WHO CAN USE THIS SOFTWARE?
This software can be used by any company, any individual of any business and industry of any size. Traders, manufacturers, agents, brokers, distributors, dealers, channel partners, importers, exporters, consultants, retailers, professionals (like doctors, chartered accountant, engineers etc.) can use this software. Marketing companies, corporate houses, offices, factories, call centres, service centres, maintenance and repairing houses,departmental stores, small and medium sized retail outlets, educational centres, research houses, distribution house, manufacturing units, wholesale houses of any product of any business with any size can take benefits of this software and make their transactions almost double per year. Thousands of companies and personals related to IT industry, Electronics, Telecom, Electrical, Stock Exchange,Iron & Steel,Textile,Metal Industries, Pharmaceuticals, Garments, Air Conditioner & Refrigeration, Plastics, papers, Food, Entertainment, Machinery and Machine Tools, Chemicals & Colors, Real Estate, Rubbers, Furniture & Fixtures, Transports, Travels & Tours, Glass, Medicines, Wood, Power, Printing, Financial Institutions, Marketing Companies and Agencies, Recruitment, Office Automation, Stones, Jewelery, Health, Handicrafts, Cosmetics, Metal Fabrications, Couriers, Security Systems, Industrial Cables & Wires, Hardware, Automobiles, Gift Articles, Construction, Education, Arts, Lubricants & Oil, Energy, Agriculture, Ayurvedic, Gas, Home Appliances, Insurance, Photography, Sports are using this software successfully.
You are an Indian company or an overseas corporation, trader-manufacturer-agent or service provider-dealing with public and private sectors or government sectors, CRM21CLOUD is for you. This will upload your business and reputation to the highest level of success. Reports available in CRM21CLOUD.
PRE-SALES REPORTS |
| General Inquiry Register |
| Client wise Inquiry Register |
| Product wise Inquiry Register |
| Product Category wise Inquiry Register |
| Product Main Category wise Inquiry Register |
| Salesman wise Inquiry Register |
| Agent wise / Broker wise Inquiry Register |
| Weightage wise Inquiry Register |
| Source wise Inquiry Register |
| Nature wise Inquiry Register |
| Area wise Inquiry Register |
| City wise Inquiry Register |
| State wise Inquiry Register |
| Zone wise Inquiry Register |
| Country wise Inquiry Register |
| General Pending Inquiry Register |
| Pending Inquiry Register |
PENDING SALES REPORTS |
| Client wise Pending Inquiry Register |
| Product wise Pending Inquiry Register |
| Product Category wise Pending Inquiry Register |
| Product Main Category wise Pending Inquiry Register |
| Salesman wise Pending Inquiry Register |
| Agent wise / Broker wise Pending Inquiry Register |
| Weightage wise Pending Inquiry Register |
| Source wise Pending Inquiry Register |
| Nature wise Pending Inquiry Register |
| Area wise Pending Inquiry Register |
| City wise Pending Inquiry Register |
| State wise Pending Inquiry Register |
| Zone wise Pending Inquiry Register |
| Country wise Pending Inquiry Register |
INQUIRY FOLLOW UPS-ACTIONS-RESPONSES RELATED REPORTS |
| Inquiry Follow-ups & Responses |
| Inquiry wise Follow-ups |
| Date wise Follow-ups |
| Inquiry Followup History |
| Date wise Inquiry Response Register |
QUOTATION MANAGEMENT REPORTS |
| Quotation |
| Date wise Quotation |
| Client wise Quotation |
| Inquiry wise Quotation |
| Quotation Printing |
ORDER MANAGEMENT REPORTS |
| Order |
| Completed Order Register |
| Inquirywise Pending Order Register |
| Source wise Order Register |
| Salesman wise Order Register |
| Agent wise / Broker wise Order Register |
| Client wise Order Register |
| Agent wise Order Details |
| Category wise Order Details (Agent wise) |
| Area wise Order Details (Agent wise) |
| Zone wise Order Details (Agent wise) |
| Division wise Order Details (Agent wise) |
| Designation wise Order Details (Agent wise) |
| Product wise Order Details (Agent wise) |
| Salesman wise Order Details |
| Category wise Order Details (Salesman wise) |
| Area wise Order Details (Salesman wise) |
| Zone wise Order Details (Salesman wise) |
| Division wise Order Details (Salesman wise) |
| Designation wise Order Details (Salesman wise) |
| Product wise Order Details (Salesman wise) |
| Product wise Order Register |
| Product Category wise Order Register |
| Product Main Category wise Order Register |
| Order Confirmation Printing |
SALES RELATED REPORTS |
| Sales Registers |
| Completed Sales Register |
| Pending Sales Register |
| Sourcewise Sales Register |
| Salesman wise Sales Register |
| Agent wise / Broker wise Sales Register |
| Client wise Sales Register |
| Product wise Sales Register |
| Product Category wise Sales Register |
| Product Main Category wise Sales Register |
| Agent wise Sales Details |
| Category wise Sales Details (Agent wise) |
| Area wise Sales Details (Agent wise) |
| Zone wise Sales Details (Agent wise) |
| Division wise Sales Details (Agent wise) |
| Designation wise Sales Details (Agent wise) |
| Product wise Sales Details (Agent wise) |
| Month wise Sales Details (Agent wise) |
| Salesman wise Sales Details |
| Category wise Sales Details (Salesman wise) |
| Area wise Sales Details (Salesman wise) |
| Zone wise Sales Details(Salesman wise) |
| Division wise Sales Details (Salesman wise) |
| Designation wise Sales Details (Salesman wise) |
| Product wise Sales Details (Salesman wise) |
| Month wise Sales Details (Salesman wise) |
ITEM BATCH NO. AND SERIAL NO. RELATED REPORTS |
| Batch wise Reports |
| Full Batch wise Sales Details |
| Batch wise Item Register |
| Batch No.wise Item Details |
| Expiry Date wise Item Register |
| Item Serial No.wise Reports |
| Serial No.wise Item Register |
| Serial No.wise Item Details |
TARGETED SALES & ACTUAL SALES COMPARISON |
| Sales Targets |
| Sales Target Register |
| Targeted Sales V/s Actual Sales |
| Division wise Sales Target |
| Designation wise Targeted Sales V/s Actual Sales |
SALESMAN SCHEDULES RELATED REPORTS |
| Salesman Scheduler |
| Salesman wise Call Schedules |
| Department wise Call Schedules |
| Starting Time wise Call Schedules |
| Ending Time wise Call Schedules |
| Salesman Free Time Details |
| Service Engineer Free Time Details |
| Group Cum Personal Appointments |
CUSTOMIZABLE DELIVERY NOTE PRINTING |
CUSTOMIZABLE INVOICE PRINTING |
SALES & MARKETING RELATED GRAPHICAL REPORTS |
| Graphical Outputs |
| Target Sales Vs Actual Sales |
| Target Sales Vs Actual Sales (Salesman wise) |
| Target Sales Vs Actual Sales (Agent wise / Broker wise) |
| Inquiry Based Graphical Reports |
| Source wise Inquiry Chart |
| Nature wise Inquiry Chart |
| Weightage wise Inquiry Chart |
| Inquiry To Sales Conversion |
| Actual Expense Chart |
| Budgeted Expense Chart |
SALES & MARKETING RELATED MASTERS |
| Masters List |
| Client |
| Client Category |
| Area |
| Zone |
| Designation |
| Nature of Business |
| Product |
| Product Category |
| Product Main Category |
| Agent / Broker |
| Salesman |
| Inquiry Source |
| Weightage of Inquiry |
| Extra Charges / Taxes |
| Inquiry Type / Nature |
| Unit of Measurement |
MAINTENANCE CONTRACTS RELATED REPORTS |
| Maintenance Contract Reports |
| All Service Contracts |
| Type wise Service Contracts |
| Starting Date wise Service Contracts |
| Ending Date wise Service Contracts |
| Item wise Service Contracts |
| Contract Renewal Reminder |
| Area wise Service Maintenance Contract |
| Today's Service Contract |
COMPLAINT - RESPONSE- ACTIONS-SERVICE CALLS RELATED REPORTS |
| Service Calls Related Reports |
| Client wise Service Calls |
| Maintenance Contract wise Service Calls History |
| Repeated Service Calls History |
| Date wise Service Calls |
| Service Engineer wise Service Calls |
| Starting Time wise Service Calls |
| Ending Time wise Service Calls |
| Type wise Service Calls |
| Status wise Service Calls |
| Area wise Service Calls |
| Chargeable Service Calls |
| Non-Chargeable Service Calls |
| Priority wise Service Calls |
| Complaint Time v/s Service Call Time |
| Delay In Service Calls |
| Preventive Service Calls |
| Pending Service Calls |
| Completed service Calls |
| Department wise Service Calls |
| Item Serial No./ Machine ID wise Service Calls |
| Complaint Register |
| Service Engineer wise Service Call Sheet |
MATERIAL REPLACEMENT & STAND-BY RELATED REPORTS |
| Material Replacement Management Reports |
| Material Replacement Reports |
| Client wise Material Replacement |
| Product wise Material Replacement |
| Job No. wise Material Replacement |
| Product Batch No. wise Material Replacement |
| Product Serial No. wise Material Replacement |
| Product Model / Make wise Material Replacement |
| Product Status wise Material Replacement |
| Material Stand by Management Reports |
| Management with Vendor |
| Material Returned to Party |
| Replacement at a Glance |
| Material Outstanding Register |
| Serial No. wise Material Standby Register |
| Client wise Standby Register |
| Vendor wise Replacement Outstanding Register |
| Client wise Replacement Outstanding Register |
| Material Replacement Inward Challan (Party) |
| Material Replacement Outward Challan (Stand-By) |
| Material Replacement Inward Challan (Stand-By) |
| Material Replacement Outward Challan (Vendor) |
| Material Replacement Inward Challan (Vendor) |
| Material Replacement Outward Challan (Party) |
SERVICE CENTER & IN-HOUSE MAINTENANCE RELATED REPORTS |
| Service Center / InHouse Maintenance Reports |
| Inward Registers |
| Date wise In-House Maintenance Registers |
| Client wise In-House Maintenance Registers |
| Source wise In-House Maintenance Registers |
| Agent wise In-House Maintenance Registers |
| Salesman wise In-House Maintenance Registers |
| Product wise In-House Maintenance Registers |
| Job Status wise In-House Maintenance Registers |
| Job No. wise In-House Maintenance Registers |
| Batch wise Inwards |
| Item Batch wise Inward Register (Item wise) |
| Item Batch wise Inward Register (Batch No.wise) |
| Item Batch wise Inward Register (Expiry Date wise) |
| Item Serial No. wise Inward Register |
| Inwards Vs Outwards |
| Outward Registers |
| Date wise Outward |
| Client wise Outward |
| Batch wise Outwards |
| Item Batch wise Outward Register (Item wise) |
| Item Batch wise Outward Register (Batch No.wise) |
| Item Batchwise Outward Register (Expiry Datewise) |
| Item Serial No.wise Outward Register |
| Pending Inward-Outward Register |
| Inward Details |
| Outward Details |
| Estimate Memo |
| Material Acceptance Receipt |
| Outward Challan |
SERVICES & SUPPORT RELATED MASTERS REPORTS |
| Client |
| Client Category |
| Area |
| Zone |
| Division |
| Designation |
| Category |
| Nature of Business |
| Product |
| Product Category |
| Product Main Category |
| Agent / Broker |
| Salesman |
| Inquiry Source |
| Extra Charges / Taxes |
| Department of Employee |
| Unit of Measurement |
VIEW / PRINT FORM TYPE REPORTS (FULLY CUSTOMIZABLE) |
| Inquiry Slip |
| Quotation |
| Order Confirmation Note |
| Delivery Note |
| Estimate Memo |
| Material Acceptance Receipt |
| Material Outward Challan |
| Rental Outward Challan |
| Rental Inward Challan |
| Service Call Sheet |
| Service Engineer wise Service Call Sheet |
| Material Replacement Inward Challan (Party) |
| Material Replacement Outward Challan (Stand-By) |
| Material Replacement Inward Challan (Stand-By) |
| Material Replacement Outward Challan (Vendor) |
| Material Replacement Inward Challan (Vendor) |
| Material Replacement Outward Challan (Party) |
REMINDERS & SUMMARIES |
| Today’s Sales Schedules |
| Today’s Service Calls |
| Maintenance Contract Renewal Reminder |
| Sales Related Summary |
| Service Related Summary |
| Contact Management Related Reports |
| Contact Management System |
| Namewise Customer Register |
| Company wise Customer Register |
| Surname wise Customer Register |
| Sex wise Customer Register |
| Marital Status wise Customer Register |
| Group wise Customer Register |
| City wise Customer Register |
| Pin code wise Customer Register |
| Area wise Customer Register |
| State wise Customer Register |
| Country wise Customer Register |
| Birth Date wise Customer Register |
| Designation wise Customer Register |
| Customer Website Address Register |
| Business Nature wise Customer Register |
| Email Address wise Register |
| Importance wise Customer Register |
| Type wise Customer Register |
| Priority wise Customer Register |
| Contact Person wise Customer Register |
| Zone wise Customer Register |
| Payment Terms wise Customer Register |
| Relationship wise Customer Register |
| Customer Anniversary Details |
PIM REPORTS |
| Telephone Diary |
| Mailing Labels Printing |
| Mail Merge |
Sales & Marketing Management Key features : |
| Inquiry & Lead Management |
| Quotation Management |
| Inquiry Follow Ups-Customer Responses-Your Actions |
| Order Management -Actual Sales Management |
| Sales Target Management |
| Sales Force Schedule & Performance Management |
| Salesmen Daily Schedules - Sales Targets - Achievements - Marketing Plans |
| Distributors / Dealers / Channel Partner Management |
| Sales & Marketing Analysis and Forecasting |
| Past-To-Future Sales Analysis |
| In-Built Contact Manager & Customer Relationship Management |
| Reminders for Sales & Marketing Activities |
| Marketing Expense Manager & Controller |
| Sales & marketing Project Manager with Planner |
| SMS Alerts for all Sales & marketing related Activities |
Customer Services & Support Management Key features : |
| PreSales and After Sales Services |
| Annual Maintenance Contract management |
| Customer Complaint Management |
| Customer Complaint - Your Response - Follow Ups - Action - Service Call |
| AMC Based Service Calls and Non-AMC Based (Freelance) Service Calls Management |
| Service Engineers Daily Schedules - Performances |
| In-House & Service Centre Maintenance and Repairing Management |
| On-Site Services & Maintenance Management |
| Customer Service & Support Analysis and Forecasting |
| Past-To-Future Customer Services |
| Customer Services and Support Expense Manager & Controller |
| Customer Services & Support Planner |
| Reminders for Customer Services & Support Activities |
| SMS Alerts for all Customer Services related Activities. |
